Return, Exchange & Refund Policy

At Leatheroxide, we take pride in the quality and craftsmanship of our leather products. We want every customer to shop with confidence and receive a product that meets their expectations.

30-Day Size Exchange Policy

We offer size exchanges on eligible products within 30 calendar days of delivery.

If your jacket doesn't fit as expected, please contact us at info@leatheroxide.com within 30 days of receiving your order.

To qualify for a discretionary size exchange:

• The product must be unworn, except for reasonable fitting.

• It must be free from stains, odors, alterations, and customer-caused damage.

• Original tags and packaging must be retained.

• Proof of purchase must be provided.

Once your exchange is approved, our team will provide return instructions. Please dispatch the product within 7 calendar days of receiving those instructions.

Return Address: USA: 2612 tweed run Sanford florida 32771

Exchange Shipping Costs

When the customer selects the wrong size:

If the customer orders an incorrect size or requests a different size due to personal preference, the customer is responsible for return shipping and shipping costs for the replacement item.

When Leatheroxide makes a mistake:

If Leatheroxide sends an incorrect size or product, or the product has a verified manufacturing defect, Leatheroxide will cover the necessary return and replacement shipping costs.

Reporting Damaged or Incorrect Orders

Please inspect your order when it arrives.

We ask customers to report visible shipping damage, incorrect products, or missing items within 3 calendar days of delivery.

Email info@leatheroxide.com with your order number, a description of the issue, and clear photographs where possible.

If a manufacturing defect is discovered later, please contact our support team promptly. The 3-day reporting request does not restrict applicable consumer warranty rights.

Worn or Used Products

Products showing signs of regular wear, customer-caused damage, washing, or alterations are not eligible for discretionary exchanges.

Trying on a jacket to check its fit is acceptable, provided the item remains in its original condition.

This restriction does not affect applicable rights concerning defective or misdescribed products.

Refund Policy

Leatheroxide generally offers exchanges rather than refunds for incorrect size selection, personal preferences, or changes of mind.

Refunds may be available for verified manufacturing defects, incorrect products, products materially different from their descriptions, unfulfilled orders, or circumstances where applicable consumer protection laws require a refund.

Where a refund is approved, it will be issued to the original payment method in accordance with applicable law. Processing times may vary depending on your payment provider.

Custom-Sized Products

Products manufactured according to unique measurements supplied by a customer are generally not eligible for discretionary size exchanges when the provided measurements were incorrect.

If Leatheroxide makes a manufacturing error or delivers an item that does not match the agreed specifications, we will work to resolve the issue.

Applicable consumer rights remain protected.

How to Request an Exchange

Contact us at info@leatheroxide.com with:

• Your order number

• The reason for your exchange

• The replacement size requested

• Photographs if you are reporting damage or an incorrect product

Our team will review your request and provide the appropriate return instructions.

Please do not return any product before contacting our support team.

Contact: info@leatheroxide.com

This policy does not limit any rights customers have under applicable US consumer protection laws.